Error code when submitting claims
I am getting this error code "Entity not found This code requires use of an entity code for receiver."
Invalid Payer ID Submitted on Claim
I had a little assistance at Charmalot this year, however the potential solution did not work. I have 22 claims that have this error code. When I compare each claim to the ONE claim that was approved and paid, they are identical. I have submitted a support
ACE WARNING FROM OPTUM- MEDICAL BILLING and CLAIMS
I continue to receive this error Entity not found Note: This code requires use of an entity code for receiver. What is this and how do I fix it. I have received no help from Charm billing on this issue despite numerous emails and tickets. Thank-you
Provider not showing up in dropdown when scheduling online
My name no longer is showing up in the drop down list of providers when patients use the online scheduler. I went thru every setting I can think of but nothing is working. Where in the settings may this problem be occurring?
Cardiac Calcium Score
Does anyone have a recommendation for how to order this? I tried creating an imaging template but the CPT code (75571) does not come up. Has anyone figured out a work around?
Default billing provider (Box #33)
There are only two options to set the default billing provider: 1 per facility or 1 for all facilities. This is a problem for all practices that have multiple billing providers per facility. Could there be an option to change the default billing provider
Option to add events
I would like the option to schedule an event that patients or potential patients can register for through the scheduler. For example, I am hosting a class in October and I would like for attendees to be able to register for the event and collect their
How do I add diagnosis (code) to superbill invoice?
I added diagnosis code after signing the encounter note. Even after doing this, when I try to generate a superbill, it will not add the Dx in the form. Is there a way to edit the encounter or add diagnosis.. or do something to add the Dx in the supe
Web Embed Squarespace
Hi there, I am having trouble using the web embed feature on my website. When I input the embed code into my website, it says "ehr.charmtracker.com refused to connect." Does anyone know how I can fix this problem?
Signing encounter assistance
What am I missing? I am attempting to sign my encounter but it keeps telling me I need to add session duration. I am documenting a Well Woman Exam which is CPT 99386 and does not utilize time as an element for billing.
Calendar in Edit Appointment
Add "Today" button to the popup. When editing an existing appt to move them up in the schedule would be helpful to click "Today" to jump rather than having to scroll through the calendar.
Patient Summery of Encounter
A few issues with Patient Summary, which is printed from Encounters>Print>Patient Summary: DOB is missing from the header Visit Type is missing from the header The ability to "save" is missing. Only allows "Print" option. Should be able to "save". The
Deleted encounter
I deleted an encounter from a patient's chart by mistake. Is it retrievable?
Include Message Sent to Patient When Downloading a Document
When downloading a document (test report as example), the first item listed of the download should be any message sent to the patient, by whom it was sent, and the date that it was sent and then the document. This would create a paper trail that would
Allow Associating More Providers to a Patient File
We have patients with complex and chronic medical conditions that require them to have a team of MD's. This can be much more than 2 outside providers which is the current limit. The normal number for our patients is at least 3 and may be as high as 5-8.
Calendar View Start Time Should be Set by Facility or Event
Stop defaulting the calendar views to 6am and have it match the start time as set by 1) the facility start time, or 2) first event or meeting in case there is a event/meeting scheduled before the day begins at the facility. When viewing in Patient/Appointment/+Appointment
Color Code Event Types
Would like the ability to color code Events so Holiday looks different than a Meeting.
Fax Cover Sheet
Need option not to use coversheet when faxing. When sending info to disability offices, pharmacies, or insurance they often request that a cover sheet not be used and their document (with their barcode) be on top. Also, please provide the ability to design
Tax Documents
Would Bluefin have our 1099 tax forms to be downloaded? Or, where/how can we get the forms we need to file taxes? -- Jeff D.
Send Message to Patient in the Portal Even If Patient Has Not YET Registered for PHR
It is critical that we are allowed to send a message to a patient who may not have signed into PHR yet. The system would send them a message that a Message from our office was sent to them and that they should sign in. This would be in addition to any
Add Provider
When adding a provider under "referring provider" the speciality for social work or behavioral health is not listed.
Do not allow patients to schedule appointments within 48 hours
Is there a way to ensure that a patient doesn't request an appointment for just a few hours from now? Right now it seems like someone can try to schedule an appointment the night before for our first appointment of the day. Obviously we would not be able to confirm that appointment but it is just setting the client up for disappointment. How do we ensure that the client cannot book an appointment that's less than 48 hours from now?
Electronic Signature
Is there a way, either in Charm, or via API that we can get an electronic patient signature on consent forms and other documents?
Delete office note
I have created an office note and it inserted a template that is not correct (shows I did exams I didn't do) and I need to remove it from patient's chart. How do I do this?? Thanks in advance.
Text Confirmation - No Response Auto Reply
Can this auto reply be changed? "You didn't choose an option. Your appointment is still confirmed. Please call front desk for any change." When patients fail to respond they get this message. After the first non response with resultant "confirmed" status they have no incentive to confirm in the future. When we send a follow up text using an outside messaging service (unable to send individual SMS messages within ChARM platform) to get actual confirmation or make a decision to cancel - patients
Bidirectional Sync
I notice google events that have been deleted in my google calendar do not drop out of my Charm calendar. Does anyone else also have this issue? I cleaned it up one time by deleting the calendar sync & then resuming / reinstalling it but would like to avoid this in the future if possible. ((Would add screenshots but I always seem to get a message the image is too big when posting in this forum. Will forego the challenge of this today.))
Supplement List
I'd like to request a free text feature be added to the Supplement list. Often times the provider will direct a patient to take 1-2 caps of something or other titration guidelines and it makes the med list look confusing when I have to fill in the required fields and then enter the titration details in the bottom free text box. It would be nice if there was just a free text or custom supplement box to enter the information into. Also if there could be a free text feature added to the unit, frequency
Posting insurance payments
Can an insurance payment be applied to a patient account on a line by line basis if an outside clearinghouse is used to submit the claim to insurance?
Notify Prescriber when E Prescription is Rejected
Hello. I run in to a frequent issue where I will send an e prescription, move on through my day, and then find out later on that it was rejected or timed out. It would be very helpful if we had the option to receive a notification when the prescription fails to transmit, or is bounced back. Thanks so much! Ben
Calendar Web Embed
I am attempting to embed calendar on wix hosted website. I have entered the embed code as provided in settings>>calendar>>web embed. The error code received reads: "You are not authorized to access this pageHosting website not configured properly. Please add "4952953a-da5e-40d1-b41b-ef3b61bc91e1.htmlcomponentservice.com" under Hosting Websites list in this web embed" After adding "4952953a-da5e-40d1-b41b-ef3b61bc91e1.htmlcomponentservice.com" I get a "404 Not Found" message. Not sure if the
Increase characters available in messaging
Is there a way to increase the number of characters allowed in the messages? I don't know what the cut off is right now but it must be pretty low. Patient messages are being cut off and forcing them to send 2 or 3 messages. Please increase the allowed number of characters. This would make it much easier to track. Especially when the Charm messaging format is already so hard to follow. Thanks
Referral
I am trying to initiate an outgoing referral. I've got it all typed up and saved but there is no transmit button available. I can save, edit, delete, print or download, but the transmit option isn't there. I thought it was because I am not under a doctor account but the doctor doesn't have the transmit button available either. I can't find any info on how to fix this. Please help!
Reminders via text appointment type
Can we get an appointment type variable to use in appointment reminder messages? And custom variables?
Partial Payments
Can patients make partial payments via their PHR account? Thanks
Custom Email Templates Work
I hired it out and made edits to the HTML in Charm. You could also do this yourself by using MailChimp. I'm using JotForm to have patients complete their intake forms and send the link via text and these email templates. I've attached a zip folder with some templates if you want to give it a try. Find an HTML editor freelancer on Fiverr.com if you don't want to make the edits yourself. Jotform Intake Form Example: https://hipaa.jotform.com/202624758639162 Patient Portal Registration!
Email Templates
Has anyone had any luck making/using custom HTML templates or hiring it out? I'm going to try and tackle this soon by changing Charm's templates to match our website and MailChimp email marketing themes. The default notifications are too wide for mobile mail and the right side gets cut off on my iPhone. I'll update everyone if I get this to work. Please chime in if you have already done this. ${Facility.Logo} Appointment Confirmed Dear ${Patient.Name}, Your video consultation with ${Appointment.Provider}
Add a loading animation when uploading documents
I am currently migrating my entire practice into Charm, roughly 2000 charts or so. As I go through and upload old documents into their account, I have developed a new pet peeve. When you upload a document, you choose the file and click 'ok', then you wait for the file to completely upload. However, there is no loading animation or progress bar to show you that it is still thinking. When you upload a large file, it sits on the documents screen for several minutes, and you have no idea if it is still
Document Renaming and re-dating.
Consider adding the functionality to rename an uploaded document and to modify the document date. You would still log when it was uploaded to the chart, but you may for various reasons want to re-date and rename. Currently you can not rename or re-date an uploaded document.
Trigger questionnaire prior to appointment booking?
Hi, Is it yet possible to trigger questionnaires without needing to schedule an appointment? There are a subset of folks I would like to trigger questionnaires and then schedule later. I've been doing this really oddly by scheduling an appointment that I tell the patient to ignore. Thanks, Maggie
different confirmation email templates for different facilities/providers
Hi, I need to send out confirmation emails with different information for different providers. Is there a way to customize confirmation emails for each facility within the practice? Thank you!
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