Error code when submitting claims
I am getting this error code "Entity not found This code requires use of an entity code for receiver."
Invalid Payer ID Submitted on Claim
I had a little assistance at Charmalot this year, however the potential solution did not work. I have 22 claims that have this error code. When I compare each claim to the ONE claim that was approved and paid, they are identical. I have submitted a support
ACE WARNING FROM OPTUM- MEDICAL BILLING and CLAIMS
I continue to receive this error Entity not found Note: This code requires use of an entity code for receiver. What is this and how do I fix it. I have received no help from Charm billing on this issue despite numerous emails and tickets. Thank-you
Default billing provider (Box #33)
There are only two options to set the default billing provider: 1 per facility or 1 for all facilities. This is a problem for all practices that have multiple billing providers per facility. Could there be an option to change the default billing provider
How do I add diagnosis (code) to superbill invoice?
I added diagnosis code after signing the encounter note. Even after doing this, when I try to generate a superbill, it will not add the Dx in the form. Is there a way to edit the encounter or add diagnosis.. or do something to add the Dx in the supe
Signing encounter assistance
What am I missing? I am attempting to sign my encounter but it keeps telling me I need to add session duration. I am documenting a Well Woman Exam which is CPT 99386 and does not utilize time as an element for billing.
add information to superbill template
There seems to be a default superbill.pdf template used by the system - how can I add information to this template? I need to print our superbills and forward them to my RCM company, and some informations are missing in the default superbill.pdf. There are hundreds templates callewd "superbill.pdf" in the charm library, however, i don't know which of those is used by default. Thank you!
How can I add "payments made" and "current balance" to the superbill?
HI, I am creating invoices and printing out superbills that I then submit to my billing company (not charm) to be used to claim payments from insurance. I need a way to have the superbill template add payments made by patient and the current balance. For instance, a patient is seen in the office, he pays his copay of $20, I log the payment into charm. When I print out the superbill to send it to the billing company, who then claims the total amount from the insurance, I need a way to let the billing
My receipts is not showing products
The product section is not appearing on my receipt summary. How do I get it to show up so that I can add it to the receipt?
Generating and printing HCFA 1500 claim hardcopy
I’m very new to chARM. Can someone step me through the process of generating a hard copy of a HCFA 1500 form?
Credit Card capture at time of booking via web-embed calendar
To deter no-shows and late cancellations we require clients to enter card info during the appt booking process... How can I implement that here as we begin using Charm? (ideal workflow is to accept credit card payment at time of booking via the web-embedded feature). Also, I've heard the Blue Fin doesn't accept HSA/FSA cards. Is this correct?
translating an invoice to a EDI x12 file for uploading to clearinghouses
How do I translate a ChARM created invoice (PDF) to an EDIx12 file for uploading to sites such as Navinet and Avility? Is it also possible to directly upload to Medicaid?
Healthcare in Dominican Republic
Hello, how does the healthcare system work in Dominican Republic ? Is it efficient ? What are the main differences between public and private sectors? Is it recommended to purchase private health insurance in Dominican Republic ? Any help will be apprecited. I didn't find the right solution from the Internet. References: http://www.expat.com/forum/viewtopic.php?id=164413 Animated explainer video production service Thank you.
Revenue Management Claim deleted
Hello, We are using Medisoft V19. We have posted unprocessed transactions from Clinical, created claims in claim management. Now were sending the ANSI format claims using Revenue Management. We always perform Check Claims before sending. On the Send after selecting the gatway, it has presented a window for review of the claims and reported error in few claims. On that window assuming that it will exclude the erroneous claims from this batch, we have selected delete error claims and everything went
Generating 2 claims from 1 encounter
I'm dual licensed and have been advised by insurance companies to separate procedure codes under each credential respectively in order to receive the highest allowed reimbursement. This requires submitting 2 separate claims for the same encounter. Q: Is there a way to generate 2 bills for the same encounter? ChARM does not allow you to e-submit claims that do not have an encounter date, therefore creating the second invoice/claim without encounter renders it useless. Thank you for your help!
NDC codes for Vaccines- How to make NDCs appear on CMS 1500?
Has anyone figured out how to input NDC codes for vaccines so they appear on a CMS 1500? Mine are not appearing which causes us to be unable to bill for them (costly!!). I'm trying to avoid having to input the NDC codes into the CPT code description. There must be a better way. When I update our vaccine inventory I put the NCD code under 'product number'. It still doesn't show up. Any help is appreciated! Thank you, Stephanie
How to get box 24J filled out on the CMS 1500 Form
I just had claims denied at the clearinghouse because Box 24J is not filled out. I have never had this problem before. How/Where do I fill out my personal NPI number so that box 24J gets filled out on the CMS1500 form?
Insurance Refunds
We are not currently using Charm RCM/Billing services but we are entering insurance payments in by hand. Has another been able to figure out how to refund an insurance payment due to a overpayment? Anyone have an idea if we just treat it as a typical refund? That only issue is that some insurance companies don't ask for a refund, they just take the money they would be paying for other claims and keep that. Maybe I'm over thinking this. Help!
Non covered service coding
Any suggestions for best practices on coding for non covered services. In my holistic practice I provide a variety of modalities. Should I just use the same generic non covered service cpt for all the multiple procedures I do; only varying the description of the service?
Statements
I would really really like the option to send out statements on a patient's account rather than invoices for each individual date of service. I send invoices electronically and via mail at the end of the month and people often have more than one visit with balances. PLEASE make this an option!!
How to remove balance due in Patient's Invoice?
Hello, I've made a refund for our client. But after that, the refunded amount shows as the balance due in the invoice. How will I remove it from the invoice or is there any way to put a note that the amount shows has been refunded to client? So the client will not have a balance due.
how to change approved invoices without creating credit on a patient's account
Hello there! I emailed 3 days ago asking for help with this in more detail but thought I'd try to forum too. How do I change approved invoices in charm without creating credit on a patient's account? The situation is this: A patient thought that their insurance deductible re-set mid-year. Turns out it did not and insurance paid in full except for a $25 copay amount. The patient at the time of the visit paid cash for Time of Service rates. I have refunded the patient the difference between what they
how do I revise credit applied to a patient's account in the past?
Hi there! Can you please tell me...how do I revise amounts of credit added to a patient's account in the past? The situation: I added credit to a patient's account on the "Receipts" --> "Add Payment" function as a patient was due a partial refund. That refund amount has been applied to invoices that have been approved in the past. Is it possible to reverse the credit that was applied to the patient's account in this manner, even though invoices have used this credit as a form of payment? Thanks!
HCFA not lining up correctly in the boxes
The x's in the test page line up correctly, However, when I print a patient HCFA the data all ends up slightly higher and to the right. How do I modify the alignment on the HCFA? I am using Adobe Acrobat Reader DC.
Adding license number to invoice?
Is there a way to add the license / registration numb to the invoice? I have filled out the "registration number" field on my profile, but it doesn't seem to be used or appear anywhere - is this possible?
How to set up invoice for a package?
Hi, I am offering my services in a package, such as $xxx for 1 intake and 3 follow up appointments if pt pay upfront, how do I set that up in the invoice?] I made a billing procedure code for it such as acup001 for 6 acupuncture visits. then charges that much for the patient $xxx. is that the way to do it? Also when pt comes in for the visit, I want to generate the superbill correlating to the CPT code , would I then not have to put a money amount, because patient prepaid for it? Also, if pt
Statements
I would really love the ability to send monthly statements to patients rather than individual invoices. I need to do paper in addition to sending to PHR/email. Right now, it is so cumbersome and time consuming to run an A/R report and go to each individual account to send multiple invoices. Thank you!
Default # of line items in an invoice
Hi, Is there a way to define the default number of line items that appear when you create a new invoice? The superbill we have today defaults to 3 line items and I'd like it to default to just 1. Any help is appreciated. Thanks! - Mike
ICD 10 -
On the Superbill, under Diagnosis, it has a default line that says "ICD-9 Code" It says that even if you put in an ICD 10 Code, and I can not find a way in the templates to change that. Will it change automatically on October 1? Also, I'd like to know if there is a frequently used template for ICD 10 codes! Or if there will be... Thanks, Star
Adding invoice headers
Is it possible to add a header to the invoice (other than procedures and products)? I have sold a lab test the patient wishes to claim from the insurance company, but they didn't accept the lab test listed under "products" on the invoice and want to see it listed under a "Diagnostic Laboratory Test" header. Any suggestions? Many thanks, Lineke
'insufficient / out of stock'
The following tag pops up on my invoice summary when selling a product that registers out of stock. " Following products are having 'insufficient / out of stock' You can still go for advance selling & order them later" . It will not allow me to approve invoice. Could you clarify what this means. Thank you
Invoice and Bill sorting
It would be nice to be able to sort invoices and bills by column heading. For example, if you wanted to sort by encounter date, invoice created date, status, etc. It would also be nice if after approiving an invoice from the Generate a bill screen, that it would pop you back to the generate bill screen rather than going to the invoice screen. Same with after creating a claim. I want it to pop me back to the screen I was on since I do it in batches.
Invoicing: Adding a write off category under invoices
Does anyone have a way to add type of 'write off' under the invoice options? I would like to be able to keep track (in this system,) of how much patients are using their cards and how much I am paying in fees specifically. Anyone aware of a way to add 'Merchant fee' to the drop down list of 'contractual, bad debt, small amount and other'? Many thanks!
Edit claims (box 24 E)
I'm getting a lot of rejected claims because I can't populate the field for box 24E. Only once have I seen an actual error message. It said something like, there is no diagnosis pointer for CPT codes 97810 97811. Is there a way to fill the fields my self, or otherwise solve this problem?
Bill miscellaneous items
Is it possible to add miscellaneous items to the invoice as they come up (and for which pricing will always be different), or does everything have to be pre-entered under billing codes? TIA!
Patient Balance vs Unused Payment
Hello, I'm trying to figure out how to issue a refund due to an overcharge. After revising an invoice, the patient was left with a negative balance. However, the "payment refund" option only appears for those patients that have an "unused payment". For whatever reason, although this patient has a negative account balance, they do not have an unused payment, and therefore I have no option to issue a payment refund. Thanks for your help!
Ordering other diagnostics
Where would be the best place in the chart to order other diagnostics such as an ECG? I want to be able to write the order and print it out to send with the patient. Thanks
No options under "select tax" drop down menu
I don't get any options under the "select tax" drop down menu - not when creating an invoice, not when I'm entering settings for billing, and not when adding inventory - do I need to change something for this under settings? Or is it because I'm located in Canada and have different sales tax? Thanks for your assistance with this matter, Lineke
Sales Tax
I am entering my inventory into ChARM and am finding that I can only choose one type of tax to add to my retail items. This means that I cannot separate state from city taxes, making the retail billing useless for sales tax tracking. Is there anyway to select more than one sales tax type for each item?
Edit Diagnosis Code
Hi, I have a typo on my diagnosis code in a signed encounter. How can I correct this for billing? Thanks!
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