How to view read receipts for secure messages
I need to know if/when patients have read their secure messages. It would also be helpful to know when a specific patient last logged on to their PHR. This information is important for a number of reasons, including assessing engagement and properly discharging
Increase characters available in messaging
Is there a way to increase the number of characters allowed in the messages? I don't know what the cut off is right now but it must be pretty low. Patient messages are being cut off and forcing them to send 2 or 3 messages. Please increase the allowed number of characters. This would make it much easier to track. Especially when the Charm messaging format is already so hard to follow. Thanks
Partial Payments
Can patients make partial payments via their PHR account? Thanks
Adding new patients to my EHR account
How do I add a new patient to my clinic's EHR Charm account when the patient already has an Charm EHR account?
New PHR Question
Looking to see if I can remove administrative employees from the "Providers" view. I'd rather my whole team not show in this view as it can lead to some confusion for patients to see the MDs under the heading of "Providers" when they are actually nonclinical / administrative in their capacity within this organization. These providers are unable to receive patient messages & are not available to have appointment requests. I've already had a patient question why these providers are not available
Using same email address for patients
I just booked two new patients, a husband and wife. They use the same email address and I'm wondering if I can send intake documents for both of them to the same address? Will they both be able to create their patient portals? Thanks!
Merging patients
Hello, I am building a bridge between my patient management software and CDR DICOM using Visual Basic Script. So far, it is going well. I have scripts set up to launch DICOM with the correct patient and scripts to change the first name, last name, and patient ID. The next step is to merge 2 existing CDR DICOM patients together. Unfortunately, it doesn't appear that the SDK can do this. Can someone verify this for me? Assuming the SDK can't handle this, is there any work arounds or do I need to have
Messaging all patients?
Is there a way to send out a message/announcement to all patients via ChARM? Like announcing holiday hours or something like that?
Can I send a PHR invite without knowing someones date of birth
Can I send a PHR invite without knowing someones date of birth. I find that often I have conversations with people and want to send an invite to continue it in a secure format. How can I do it without their date of birth
How do I import our new patient forms???
Hello I am trying to figure out where I can get a new patient questionaire 1 for acupuncture and 1 for naturopathic medicine or just download our paper ones for the patient portal can you tell me how to do this Thanks Anne
Sharing supplement protocols with patients
Hello, Can anyone share their knowledge of sharing supplement prototcols? I can enter the supplements, but patients cannot see the added items in their portal. Any advice would be welcome! Thank you, Jamie
Help with setting up 100% Electronic AND Remote New Patient Intake Process
I have hit a roadblock with trying to go 100% electronic & remote: There is no ability for patients to sign consent forms and medical release forms from within the new patient intake questionnaire. I know the software exists and creates a legally binding signature (e.g. DocuSign) - so I am wondering if this is something that ChARM will be including in their system at some point? In the meantime, I'd love to hear any solutions that other docs and practitioners have come up with for this - to avoid
Is auto-response customization possible?
Is it possible to customize the auto-response e-mail people receive after they book their appointment online?