how do I revise credit applied to a patient's account in the past?

how do I revise credit applied to a patient's account in the past?

Hi there!

Can you please tell me...how do I revise amounts of credit added to a patient's account in the past?

The situation: I added credit to a patient's account on the "Receipts" --> "Add Payment" function as a patient was due a partial refund. That refund amount has been applied to invoices that have been approved in the past.

Is it possible to reverse the credit that was applied to the patient's account in this manner, even though invoices have used this credit as a form of payment?

Thanks!

Jessica