Insurance Refunds

Insurance Refunds

We are not currently using Charm RCM/Billing services but we are entering insurance payments in by hand. Has another been able to figure out how to refund an insurance payment due to a overpayment? Anyone have an idea if we just treat it as a typical refund? That only issue is that some insurance companies don't ask for a refund, they just take the money they would be paying for other claims and keep that.

Maybe I'm over thinking this. Help!