Patient Balance vs Unused Payment

Patient Balance vs Unused Payment

Hello,

I'm trying to figure out how to issue a refund due to an overcharge. After revising an invoice, the patient was left with a negative balance. However, the "payment refund" option only appears for those patients that have an "unused payment". For whatever reason, although this patient has a negative account balance, they do not have an unused payment, and therefore I have no option to issue a payment refund.

Thanks for your help!