Reach our Support from Inside your Account
June 18, 2020
Enhancements in RCM
You can raise a support ticket to our BillerPro team from within your BillerPro portal account. Our BillerPro will attend the tickets and reply to your registered email ids.
How to raise a Support Ticket?
In the BillerPro home page, click ' help icon ' and choose the ' Support ' option.
This opens up our support form. Contact Name and Email Id are auto-filled with your personal details given at the time of registration.
Please fill the details of your queries/issues in the subject and description field. If you want to share screenshots/attachments, please attach them after removing PHI, if any. Send us the filled in details using the ' Submit ' button
Knowledge Base (KB)
We have also introduced Knowledge-Base inside the view. This will list the feature related published release articles.
Searching a topic in this view will pull you the related articles if any.
Before raising a support ticket, you can check in our KB section to see any related articles available for your query.
If you have any questions about this feature, please contact us atsupport@charmhealth.com
Related Articles
Split an Invoice to Two Claims
June 25, 2020 Enhancements in RCM Split Claims feature allows BillerPro users to split the CPTs of a bill/invoice into two claims. Enabling Split Claim for your accounts Practice Admin can enable split claims from 'Admin Settings > Enable Split ...
Recent Articles
Generate claims for visits using 'Import' option
July 01, 2020 Enhancements in RCM Are you generating claims one-by-one for every visit? Use our new 'Import' option to generate claims in one go for more visits. 'Import Claim' option is available in our 'Generated Claims' section. 'Import Claims' ...Split an Invoice to Two Claims
June 25, 2020 Enhancements in RCM Split Claims feature allows BillerPro users to split the CPTs of a bill/invoice into two claims. Enabling Split Claim for your accounts Practice Admin can enable split claims from 'Admin Settings > Enable Split ...Reach our Support from Inside your Account
June 18, 2020 Enhancements in RCM You can raise a support ticket to our BillerPro team from within your BillerPro portal account. Our BillerPro will attend the tickets and reply to your registered email ids. How to raise a Support Ticket? In the ...Biller Dashboard
June 11, 2020 Enhancements in RCM Biller Dashboard is a newly introduced feature, enables the MBP users (coders, billers, AR callers & RCM Admins) to view a summary of their to be attended day-to-day activities at one place. Clicking ' Biller ...Apply EOB Payments for Multiple Claims
May 27, 2020 Enhancements in RCM Use our new feature, ' EOBs (Manual) ', to apply payments for multiple claims received as a part of an EOB at a single place, instead of applying payments at every claim level. ' EOBs (Manual) ' feature is available ...
Popular Articles
Tasks in New Look & Feel
May 20, 2020 Enhancements in RCM We have enhanced the Task view along with a new look and feel. All the tasks of a member across the practices in a single tabular view Revamped filter options to search for the tasks Provision to export the filtered ...Apply EOB Payments for Multiple Claims
May 27, 2020 Enhancements in RCM Use our new feature, ' EOBs (Manual) ', to apply payments for multiple claims received as a part of an EOB at a single place, instead of applying payments at every claim level. ' EOBs (Manual) ' feature is available ...Biller Dashboard
June 11, 2020 Enhancements in RCM Biller Dashboard is a newly introduced feature, enables the MBP users (coders, billers, AR callers & RCM Admins) to view a summary of their to be attended day-to-day activities at one place. Clicking ' Biller ...Reach our Support from Inside your Account
June 18, 2020 Enhancements in RCM You can raise a support ticket to our BillerPro team from within your BillerPro portal account. Our BillerPro will attend the tickets and reply to your registered email ids. How to raise a Support Ticket? In the ...Split an Invoice to Two Claims
June 25, 2020 Enhancements in RCM Split Claims feature allows BillerPro users to split the CPTs of a bill/invoice into two claims. Enabling Split Claim for your accounts Practice Admin can enable split claims from 'Admin Settings > Enable Split ...